We are a Melbourne based technology company. We understand the current challenges facing the 'Last Mile Delivery'. Our vision is quite simple, we want to create a product to further enhance the way you shop online for receiving and sending parcels. With this goal in mind, we have established an industry-leading technology platform and a world-class team. UB technology will take the first step in our mission with the introduction of our first product — UBOX, one of the world's smartest parcel lockers.
Q: What’s the features of UBOX smart parcel locker?
A: UBOX is ingeniously designed, to accept both letters & mail, small or large parcels. The design also offers a sleek marine grade stainless steel top to let water easily run off. The top also acts as a sunshade, to ensure your deliveries remain cool.
1. Mailbox features
Accepts both letters and mail.
Sloping roof design with “Lift N Drop” function for small parcels.
Large locker compartment with ample space for big parcels.
6-month battery life. Alkaline batteries are easily replaceable.
DIY installation with water base and designed to be secured into the ground.
Colour: Gunmetal Grey with Light Grey.
2. Materials & Size
Galvanised powder coated solid steel.
Water base made from polymer.
Dimensions: 1000 x 390 x 456mm.
Dead weight including water base: 43kg total.
Q: What’s the difference between Free UBOXer and Advanced UBOXer?
A: UBOXer is a membership for UBOX users. You can join as a UBOXer free of charge. This will enable you to open UBOX, access discounted shipping rates and receive deals & offers from UB partners. However, as an advanced UBOXer, apart from all the benefits of free UBOXer, you can have UBOX smart parcel locker & UB Security Camera for free and priority access to special promotions. Just save 2 cups of coffee a month for the premium benefits!
Q: How do I become a UBOXer?
A: Download UBOX APP, sign up and get your UBOXer journey started. As easy as pie.
Q: How do I install my UBOX smart parcel locker?
1. DIY INSTALLATION
Take out the tank lid.
Take out the water tanks^ and fill with water using garden hose.
For further reinforcement, you may use the four pegs to fix UBOX on the soft ground; or expansion bolts if mounting onto hard ground.
Place the water tanks^ back and cover with the lid.
^Water Tank is a patented design by UB Technology Pty Ltd
2. THIRD-PARTY INSTALLATION
We have partnered with Hire a Hubby Nationally. So, wherever your located we can organise this third-party installation for you. $155 (GST exclusive) will apply for this service.
Q: How do I request the third-party installation?
Step 1 – Open UBOX APP, go to UBOX --> send request via ‘Third-party installation’ --> complete the payment on APP.
Step 2 – UB will pass your request to our partner installer, and then they will contact you within 24 to 48 hours for your preferred time to complete the installation.
Step 3 – Complete the installation checklist.
Q: How do I pay for the third-party installation?
A: After we receive completed installation checklist, we will review it and send your payment to our partner installer if you are satisfied with their work; or assist you with any issues you have if you are not so happy with their work.
Q: How do I track my online orders?
A: Enter tracking number on the UBOX APP (under track my order).
Q: How will I receive my UBOX smart parcel locker?
A: Delivery is FREE of charge. However, if you wish to pick up your UBOX from one of our warehouses located in your state, we will provide you with a $20 gift voucher as our way of thanks.
Q: How do I unlock my UBOX smart Locker?
A: UBOX APP and UBOX account are required to open UBOX. These should be done before applying for the UBOX.
1. Open UBOX APP
2. Make sure Bluetooth is on
3. Make sure UBOX account is logged in
4. Press the button above the mail
Q: How do I allow other people to access my UBOX?
A: Using the UBOX App, go to UBOX ‘Permission’ to set up this function.
Q: How do I install the battery?
A: Locate the black battery pack underneath the UBOX chute. Gently move the battery pack lid to loosen the clip. Pull the battery pack out. Slide open the battery pack cover and place with 8 x AA 1.5v Alkaline batteries.
Q: Can I renew my subscription?
A: Yes. Your subscription will be automatically rolled over onto a further 12 months unless cancelled.
Find out more at Section 4. Renewal and Cancellation under Subscription, Payment and Return.
Q: Can I cancel my subscription?
A: Yes. We will send you an email prior to the annual subscription expiry date containing instructions for how to cancel your UBOX subscription, should you not wish for your subscription to continue.
Find out more at Section 4. Renewal and Cancellation under Subscription, Payment and Return.
Q: How do I return my UBOX smart locker?
A: Return is easy. Just send us an email at email@example.com. We will issue you with a return authority number. Please keep this number as your reference for any enquiry regarding your return.
UBOX return is free of charge*, however we encourage you to return UBOX by dropping it off at one of our warehouses. We appreciate your help and will reward you $20 in return!
Once your return is received, we will inspect the condition of your UBOX smart parcel locker. Should the UBOX deemed to be unusable, we will charge $199.00 as our replacement cost.
Find out more at Section 5. Return under Subscription, Payment and Return.
* Please note although delivery of UBOX is free of charge, $150 (GST exclusive) will apply for the uninstallation if you choose our partner installer to complete the uninstallation.
You may download the latest UBOX User’s manual here.
We collect the personal information you give us such as your name, address, email address, contact details,including phone and mobile whereby reasonably necessary to provide a UBOX product or service or carry out our internal administrative functions. We will collect personal information from you by lawful and fair means.
In handling your personal information, we will comply with the Privacy Act 1988 (Cth) (“Privacy Act”) and the Australian Privacy Principles in the Privacy Act. To the extent we handle your credit related personal information, we will also comply with the Credit Reporting Code. This privacy statement may be updated from time to time.
When you provide us with personal information to complete a transaction, verify your credit card, place an order, arrange for a delivery or return a purchase, we imply that you consent to us collecting it and using it for that specific reason only. If we ask for your personal information for a secondary reason, like marketing, we will either ask you directly for your expressed consent, or provide you with an opportunity to say no. How do I withdraw my consent? If after you opt-in, you change your mind, you may withdraw your consent for us to contact you, for the continued collection, use or disclosure of your information, at anytime, by contacting us at 03 8563 9788 or mailing us at: firstname.lastname@example.org .
We may disclose your personal information if we are required by law to do so or if you violate our Terms of Service.
In general, the third-party providers used by us will only collect, use and disclose your information to the extent necessary to allow them to perform the services they provide to us. However, certain third-party service providers, such as payment gateways and other payment transaction processors, have their own privacy policies in respect to the information we are required to provide to them for your purchase-related transactions. For these providers, we recommend that you read their privacy policies so you can understand the manner in which your personal information will be handled by these providers. In particular, remember that certain providers may be located in or have facilities that are located a different jurisdiction than either you or us. So if you elect to proceed with a transaction that involves the services of a third-party service provider, then your information may become subject to the laws of the jurisdiction(s) in which that service provider or its facilities are located. When you click on links on our store, they may direct you away from our site. We are not responsible for the privacy practices of other sites and encourage you to read their privacy statements.
To protect your personal information, we take reasonable precautions and follow industry best practices to make sure it is not inappropriately lost, misused, accessed, disclosed, altered or destroyed. If you provide us with your credit card information, the information is encrypted using secure socket layer technology (SSL) and stored with a AES-256 encryption. Although no method of transmission over the Internet or electronic storage is 100% secure, we follow all PCI-DSS requirements and implement additional generally accepted industry standards.
By using this site, you represent that you are at least the age of majority in your state or province of residence, or that you are the age of majority in your state or province of residence and you have given us your consent to allow any of your minor dependents to use this site.
Your subscription contract will commence once you provide a current, valid and accepted method of payment and you receive confirmation via email of your UBOX subscription.
$108.00 for Advanced UBOXer
You can contact us on: 03 8563 9788 or email: email@example.com to update your preferred payment method for all fees. If all payment methods we have on file for you are declined for payment of your subscription fee, you have 3 days to provide us with a new payment card or your subscription will be cancelled. If you attempt to amend your payment details unsuccessfully, you have two further attempts to update this information - 24 hours after your first attempt and 48 hours after your second attempt. If you provide us with a new payment method and are successfully charged within 3 days, your new subscription period will be based on the original renewal date and not the date of the successful charge.
It is your responsibility to notify us within to 24 hours via phone: 03 8563 9788 or email us on: firstname.lastname@example.org in receipt of the email notification to cancel your new subscription. Failure to act within this time frame will result in a $50.00 administration & restock fee.
We will notify you via email at least 10 days prior to the end of your annual subscription that you will be automatically rolled over onto a further 12 months subscription. Our email notification will contain instructions for how to cancel your UBOX subscription, should you not wish for your subscription to continue.
If you do not cancel your subscription by the prescribed date, your subscription will be automatically rolled over onto an annual subscription unless cancelled.
If you cancel your subscription, you may at any future time re-subscribe to UBOX and must pay the subscription fee applicable at that time. Re-subscribing is subject to our Terms and Conditions.
If you wish to cancel your subscription and choose to have your UBOX Parcel Locker uninstalled and returned, please contact us on: 03 8563 9788 or email: email@example.com. We will issue you with a return authority number. Please keep this number as your reference for any enquires regarding your return.
UBOX return is free of your charge, however we encourage you to return UBOX by dropping it off at one of our warehouses. We appreciate your help and will reward you $20 in return!
Once your return is received, we will inspect the condition of your UBOX Parcel Locker. Should the UBOX deemed to be unsellable, we will charge $199.00 as our replacement cost.
If you wish to renew your subscription, however your payment method is declined by your Financial Institution, you have 3 days to provide us with a new payment card. We will contact you via email or phone if all the payment methods you provided have been exhausted. Should there be no response within 48 hours, we will cancel your subscription. Within 7 days, we will arrange to retrieve UBOX without your consent and without prior notice at any time^.
^Please refer to our Terms and Conditions 19. OWNERSHIP OF UBOX.
We reserve the right to take any other actions and pursue any other legal rights available to us should UBOX cannot be retrieved reasonably.
This website is operated by UB Technology Pty Ltd. Throughout the site, the terms “we”, “us” and “our” refer to UBOX trading as UB technology Pty Ltd offers this website, including all information, tools and services available from this site to you, the user, conditioned upon your acceptance of all terms, conditions, policies and notices stated here.
In handling your personal information, we will comply with the Privacy Act 1988 (Cth) (“Privacy Act”) and the Australian Privacy Principles in the Privacy Act. To the extent we handle your credit related personal information, we will also comply with the Credit Reporting Code. This privacy statement may be updated by visiting our site and/ or purchasing our products, you engage in our “Service” and agree to be bound by the following terms and conditions (“Terms of Service”, “Terms”), including those additional terms and conditions and policies referenced herein and/or available by hyperlink. These Terms of Service apply to all users of the site, including without limitation users who are browsers, vendors, customers, merchants, and/ or contributors of content. Please read these Terms of Service carefully before accessing or using our website. By accessing or using any part of the site, you agree to be bound by these Terms of Service. If you do not agree to all the terms and conditions of this agreement, then you may not access the website or use any services. If these Terms of Service are considered an offer, acceptance is expressly limited to these Terms of Service.
We reserve the right to update, change or replace any part of these Terms of Service by posting updates and/or changes to our website. It is your responsibility to check this page periodically for changes. Your continued use of or access to the website following the posting of any changes constitutes acceptance of those changes.
We reserve the right to refuse service to anyone for any reason at any time. You understand that your content (not including credit card information), may be transferred unencrypted and involve (a) transmissions over various networks; and (b) changes to conform and adapt to technical requirements of connecting networks or devices. Credit card information is always encrypted during transfer over networks. You agree not to reproduce, duplicate, copy, sell, resell or exploit any portion of the Service, use of the Service, or access to the Service or any contact on the website through which the service is provided, without express written permission by us. The headings used in this agreement are included for convenience only and will not limit or otherwise affect these Terms.
We are not responsible if information made available on this site is not accurate, complete or current. The material on this site is provided for general information only and should not be relied upon or used as the sole basis for making decisions without consulting primary, more accurate, more complete or more timely sources of information. Any reliance on the material on this site is at your own risk. This site may contain certain historical information. Historical information, necessarily, is not current and is provided for your reference only. We reserve the right to modify the contents of this site at any time, but we have no obligation to update any information on our site. You agree that it is your responsibility to monitor changes to our site.
Prices for our products are subject to change without notice. We reserve the right at any time to modify or discontinue the Service (or any part or content thereof) without notice at any time. We shall not be liable to you or to any third-party for any modification, price change, suspension or discontinuance of the Service.
You must comply with all reasonable instructions and user installation guidelines issued by us. You may attempt to do the installation yourself at your risk or seek the services of a professional installer. Please refer to our website www.ubbox.com.au regarding DIY installation guide information. UB Technology Pty Ltd will not be liable and for damages sustained to your property during the installation and removal of UBOX. Owners do so at their risk.
Customer acknowledges and agrees UBOX trading as UB Technology Pty Ltd, is acting as a software provider to facilitate communication with potential carriers to deliver customer's or other third party requests, products to users who execute purchases through our UBOX Platform. UBOX is not in any way a carrier. UBOX trading as UB Technology Pty Ltd is not involved in any part of the shipping process and therefore cannot be and will not be liable for any errors as part of the shipping process. UBOX nor any of it's share holders, directors, employees, representatives or licensors shall be liable, directly or indirectly, to customer, any user or any other person, for any error occurring as part of the shipping process, whether made by a carrier or some other person, including without limitation for any delayed shipment, lost shipment, damaged shipment, consequential loss resulting in loss of profits and contractural agreements. Customer hereby fully releases each of UBOX parties from any and all claims, actions, law suits, demands and other liability which is related to the act or omission of any carrier engaged as a result of customer's or a users use of the product.
Any parcel which does not meet the requirements or deemed unsuitable for the UBOX parcel locker Service will be returned to the courier company of service.
We reserve the right to refuse any order you place with us. We may, in our sole discretion, limit or cancel quantities purchased per person, per household or per order. These restrictions may include orders placed by or under the same customer account, the same credit card, and/or orders that use the same billing and/or shipping address. In the event that we make a change to or cancel an order, we may attempt to notify you by contacting the e-mail and/or billing address/phone number provided at the time the order was made. We reserve the right to limit or prohibit orders that, in our sole judgment, appear to be placed by dealers, resellers or distributors. You agree to provide current, complete and accurate purchase and account information for all purchases made at our store. You agree to promptly update your account and other information, including your email address and credit card numbers and expiration dates, so that we can complete your transactions and contact you as needed. For more detail, please review our Returns Policy.
We may provide you with access to third-party tools over which we neither monitor nor have any control nor input. You acknowledge and agree that we provide access to such tools ”as is” and “as available” without any warranties, representations or conditions of any kind and without any endorsement. We shall have no liability whatsoever arising from or relating to your use of optional third-party tools. Any use by you of optional tools offered through the site is entirely at your own risk and discretion and you should ensure that you are familiar with and approve of the terms on which tools are provided by the relevant third-party provider(s). We may also, in the future, offer new services and/or features through the website (including, the release of new tools and resources). Such new features and/or services shall also be subject to these Terms of Service.
Certain content, products and services available via our Service may include materials from third-parties. Third-party links on this site may direct you to third-party websites that are not affiliated with us. We are not responsible for examining or evaluating the content or accuracy and we do not warrant and will not have any liability or responsibility for any third-party materials or websites, or for any other materials, products, or services of third-parties. We are not liable for any harm or damages related to the purchase or use of goods, services, resources, content, or any other transactions made in connection with any third-party websites. Please review carefully the third-party's policies and practices and make sure you understand them before you engage in any transaction. Complaints, claims, concerns, or questions regarding third-party products should be directed to the third-party.
If, at our request, you send certain specific submissions (for example contest entries) or without a request from us you send creative ideas, suggestions, proposals, plans, or other materials, whether online, by email, by postal mail, or otherwise (collectively, 'comments'), you agree that we may, at any time, without restriction, edit, copy, publish, distribute, translate and otherwise use in any medium any comments that you forward to us. We are and shall be under no obligation.
(1) To maintain any comments in confidence;
(2) To pay compensation for any comments;
(3) To respond to any comments.
We may, but have no obligation to, monitor, edit or remove content that we determine in our sole discretion are unlawful, offensive, threatening, libelous, defamatory, pornographic, obscene or otherwise objectionable or violates any party’s intellectual property or these Terms of Service. You agree that your comments will not violate any right of any third-party, including copyright, trademark, privacy, personality or other personal or proprietary right. You further agree that your comments will not contain libelous or otherwise unlawful, abusive or obscene material, or contain any computer virus or other malware that could in any way affect the operation of the Service or any related website. You may not use a false e-mail address, pretend to be someone other than yourself, or otherwise mislead us or third-parties as to the origin of any comments. You are solely responsible for any comments you make and their accuracy. We take no responsibility and assume no liability for any comments posted by you or any third-party.
Occasionally there may be information on our site or in the Service that contains typographical errors, inaccuracies or omissions that may relate to product descriptions, pricing, promotions, offers, product shipping charges, transit times and availability. We reserve the right to correct any errors, inaccuracies or omissions, and to change or update information or cancel orders if any information in the Service or on any related website is inaccurate at any time without prior notice (including after you have submitted your order). We undertake no obligation to update, amend or clarify information in the Service or on any related website, including without limitation, pricing information, except as required by law. No specified update or refresh date applied in the Service or on any related website, should be taken to indicate that all information in the Service or on any related website has been modified or updated.
In addition to other prohibitions as set forth in the Terms of Service, you are prohibited from using the site or its content: (a) for any unlawful purpose; (b) to solicit others to perform or participate in any unlawful acts; (c) to violate any international, federal, provincial or state regulations, rules, laws, or local ordinances; (d) to infringe upon or violate our intellectual property rights or the intellectual property rights of others; (e) to harass, abuse, insult, harm, defame, slander, disparage, intimidate, or discriminate based on gender, sexual orientation, religion, ethnicity, race, age, national origin, or disability; (f) to submit false or misleading information; (g) to upload or transmit viruses or any other type of malicious code that will or may be used in any way that will affect the functionality or operation of the Service or of any related website, other websites, or the Internet; (h) to collect or track the personal information of others; (i) to spam, phish, pharm, pretext, spider, crawl, or scrape; (j) for any obscene or immoral purpose; or (k) to interfere with or circumvent the security features of the Service or any related website, other websites, or the Internet. We reserve the right to terminate your use of the Service or any related website for violating any of the prohibited uses.
We do not guarantee, represent or warrant that your use of our service will be uninterrupted, timely, secure or error-free. We do not warrant that the results that may be obtained from the use of the service will be accurate or reliable. You agree that from time to time we may remove the service for indefinite periods of time or cancel the service at any time, without notice to you. You expressly agree that your use of, or inability to use, the service is at your sole risk. The service and all products and services delivered to you through the service are (except as expressly stated by us) provided 'as is' and 'as available' for your use, without any representation, warranties or conditions of any kind, either express or implied, including all implied warranties or conditions of merchantability, merchantable quality, fitness for a particular purpose, durability, title, and non-infringement. In no case shall UB Technology, our directors, officers, employees, affiliates, agents, contractors, interns, suppliers, service providers or licensors be liable for any injury, loss, claim, or any direct, indirect, incidental, punitive, special, or consequential damages of any kind, including, without limitation lost profits, lost revenue, lost savings, loss of data, replacement costs, or any similar damages, whether based in contract, tort (including negligence), strict liability or otherwise, arising from your use of any of the service or any products procured using the service, or for any other claim related in any way to your use of the service or any product, including, but not limited to, any errors or omissions in any content, or any loss or damage of any kind incurred as a result of the use of the service or any content (or product) posted, transmitted, or otherwise made available via the service, even if advised of their possibility. Because some states or jurisdictions do not allow the exclusion or the limitation of liability for consequential or incidental damages, in such states or jurisdictions, our liability shall be limited to the maximum extent permitted by law.
For lost or stolen UBOX unit, please report immediately to your local law authority and our Customer Service team: firstname.lastname@example.org.Please note a replacement cost of $199.00 inc gst will apply and deducted from your nominated credit card. In the event your items are lost or stolen along with or without the UBOX unit. UB Technology Pty Ltd, will NOT be liable for any type of compensation or reimbursement charges. Owners do so at own risk. Same applies for replacement cost of UBOX unit at $199.00 inc gst.
You agree to indemnify, defend and hold harmless UB Technology and our parent, subsidiaries, affiliates, partners, officers, directors, agents, contractors, licensors, service providers, subcontractors, suppliers, interns and employees, harmless from any claim or demand, including reasonable attorneys’ fees, made by any third-party due to or arising out of your breach of these Terms of Service or the documents they incorporate by reference, or your violation of any law or the rights of a third-party.
The obligations and liabilities of the parties incurred prior to the termination date shall survive the termination of this agreement for all purposes. These Terms of Service are effective unless and until terminated by either you or us. You may terminate these Terms of Service at any time by notifying us that you no longer wish to use our Services, or when you cease using our site. If in our sole judgment you fail, or we suspect that you have failed, to comply with any term or provision of these Terms of Service, we also may terminate this agreement at any time without notice and you will remain liable for all amounts due up to and including the date of termination; and/or accordingly may deny you access to our Services (or any part thereof).
The failure of us to exercise or enforce any right or provision of these Terms of Service shall not constitute a waiver of such right or provision. These Terms of Service and any policies or operating rules posted by us on this site or in respect to The Service constitutes the entire agreement and understanding between you and us and govern your use of the Service, superseding any prior or contemporaneous agreements, communications and proposals, whether oral or written, between you and us (including, but not limited to, any prior versions of the Terms of Service). Any ambiguities in the interpretation of these Terms of Service shall not be construed against the drafting party.
You can review the most current version of the Terms of Service at any time at this page. We reserve the right, at our sole discretion, to update, change or replace any part of these Terms of Service by posting updates and changes to our website. It is your responsibility to check our website periodically for changes. Your continued use of or access to our website or the Service following the posting of any changes to these Terms of Service constitutes acceptance of those changes.
UBOX is solely the property of UB Technology Pty Ltd. We reserve the right to repair, retrieve and make changes to our property at any time from your location with or without your consent.